Shipping Policy

COVID-19 delay:

Dear Valued Customer,

we are so sorry that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During the special time, international shipping may take up to 3-6 weeks.

We apologize for the inconvenience caused. And we really appreciate your patience, understanding and forgiveness.

Delivery Areas and Shipping Time

Country Delivery Time Shipping Cost
United States* 9-16 business days $9.9USD
United Kingdom 6-12 business days $9.9USD
France 7-12 business days $9.9USD
Canada 15-19 business days $9.9USD
Malaysia 8-12 business days $9.9USD
Thailand 12-20 business days $9.9USD
Italy 9-16 business days $9.9USD
Austria 15-21 business days $9.9USD
Spain 9-16 business days $9.9USD
Germany 8-13 business days $9.9USD
Netherlands 15-21 business days $9.9USD
Denmark 15-21 business days $9.9USD
Switzerland 15-21 business days $9.9USD
Ireland 15-21 business days $9.9USD
Poland 15-21 business days $9.9USD
Czech Republic 15-21 business days $9.9USD
Finland 15-21 business days $9.9USD
Romania 15-21 business days $9.9USD
Greece 15-21 business days $9.9USD
Luxembourg 15-21 business days $9.9USD
Bulgaria 12-21 business days $9.9USD
Croatia 15-21 business days $9.9USD
Estonia 15-21 business days $9.9USD
Latvia 15-21 business days $9.9USD
Lithuania 15-21 business days $9.9USD
Hungary 15-21 business days $9.9USD
Portugal 15-21 business days $9.9USD
Slovakia 15-21 business days $9.9USD
Slovenia 15-21 business days $9.9USD
Sweden 15-21 business days $9.9USD
Belgium 15-21 business days $9.9USD
United Arab Emirates 13-15 business days $9.9USD
Saudi Arabia 15-20 business days $9.9USD
Kuwait 15-20 business days $9.9USD
Qatar 15-20 business days $9.9USD
Israel 10-20 business days $9.9USD
Philippines 7-14 business days $9.9USD
Vietnam 7-12 business days $9.9USD
Mexico* 12-19 business days $9.9USD
New Zealand 12-19 business days $9.9USD
Brazil 20-25 business days $9.9USD

 

The US non-transportable areas*: Alaska, Guam, Hawaii, Puerto Rico and Armed Forces Areas.

South Korea* Mexico*: Due to the recent COVID-19 period, shipping has been suspended until further notice.

Order Tracking

Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing. Invalid addresses, customs clearance procedures or other similar reasons, may increase the estimated shipping time. Thanks for your patience.

When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on corresponding shipping providers' websites or through their customer services.

Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link or type the tracking number into https://www.17track.net/ to check the status of your order.

Order-to-Delivery Process, ODP

ODP is divided into two stages:

Order processing time: the time we need to get your order ready to be shipped. It relates to stock confirmation and quality inspection, and usually takes 2-5 business days.

Shipping time: the time it takes for the shipping services to deliver the package to your address since they pick up the package from our warehouse. Shipping time varies depending on your specific location.

Other Questions

If you have other questions relating to shipping, please visit the FAQs for more information or contact our customer service team by clicking HERE.